Refund & Withdrawal Policy

 

Your Right to Withdraw

If you are shopping as a consumer within the European Union, you have a statutory right to withdraw from your purchase within 14 days, without giving any reason. This is sometimes called the “cooling-off period.”

• The 14 days start from the day you (or someone you nominate) receive the goods.
• If your order contains multiple items delivered separately, the 14 days start from the day you receive the last item.

How to Withdraw

You can exercise your right of withdrawal in two steps:

1. Notify us. Use the “Withdraw from Contract” link in our website footer, or email us at shop.sassysacs@gmail.com with your name and order number, stating clearly that you wish to withdraw.
2. Confirm. Once we receive your request, we’ll send you an automatic confirmation email acknowledging it, along with instructions for returning the item.

You do not need to give a reason, and you won’t be charged for withdrawing.

Returning the Item

Once you’ve notified us, you have a further 14 days to send the item back to us.

• Return shipping is your responsibility. Please use a tracked, insured shipping method, given the value of these items, we strongly recommend this and cannot be responsible for items lost in transit back to us.

 

• Please return the item as close as possible to the condition in which you received it, with all tags, dust bags, and original packaging that were included with your order.

Your Refund

 

Once we receive the item back, we will refund you within 14 days, including the original standard delivery cost, to your original payment method.

Diminished value. You’re welcome to handle and inspect the item as you would in a shop, but you’re liable for any reduction in value that results from handling beyond what’s needed to check the item’s nature, characteristics, and function. If a bag is returned visibly worn, used, or altered beyond that, we’ll deduct the diminished value from your refund and let you know why.

Condition & Authenticity Verification

Because every SassySacs item is a unique, one-of-a-kind secondhand piece, we photograph and log identifying details for each item before it ships, including serial/date codes, hardware stamps, stitching, hallmarks, and any distinguishing wear.

When a returned item arrives, we check it against this record before processing your refund. If the item you return doesn’t match what we sent you, we won’t be able to treat it as a valid withdrawal under this policy, and we’ll be in touch directly to resolve it, this may include referring the matter to the relevant authorities.

 

Items Not Covered by This Right

100% Entrupy Certified: Every luxury item sold at SassySacs is independently verified for authenticity using EntrupyAI microscopic technology and backed by a financial guarantee.

Return Inspection & Rescanning: Before an item is dispatched, we log its unique Entrupy digital fingerprint alongside detailed photos of serial/date codes, hardware stamps, stitching, and overall condition.

When a returned item arrives back at our office, it undergoes a mandatory verification check, including rescanning via Entrupy to confirm that the item returned is the exact piece originally shipped.

• Valid Returns: Once verified and confirmed in its original sent condition, your refund will be processed within 14 days.
• Mismatch or Alteration: If a returned item fails Entrupy verification, shows evidence of counterfeit substitution, or has been altered or damaged beyond normal inspection, we will be unable to treat it as a valid withdrawal. In such cases, no refund will be issued, and the matter may be referred to law enforcement authorities.

Faulty, Damaged, or Incorrect Items

This is separate from your right of withdrawal above and isn’t subject to the same conditions. If you receive the wrong item, or it arrives damaged, contact us within 48 hours of delivery at shop.sassysacs@gmail.com with photos and your order number, and we’ll sort it out.