Shipping policy

1. Processing & Handling Times 

All items listed on sassy-sacs.com are in stock and ready to ship from our office in Cork, Ireland.

  • Orders are processed and dispatched within 1 to 2 business days (Monday – Friday, excluding Irish Bank Holidays).
  • Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier details. 

 2. Delivery Destinations, Rates & Estimated Times

Domestic Shipping (Ireland & Northern Ireland)

  • Courier / Service: An Post Express / Courier (Tracked & Signed)
  • Estimated Delivery: 1 – 3 business days
  • Shipping Rate: Calculated at checkout 

European Union (EU)

  • Courier / Service: Express Tracked & Signed Delivery
  • Estimated Delivery: 3 – 7 business days
  • Shipping Rate: Calculated at checkout

Rest of World (International)

  • Courier / Service: Express Tracked & Signed Delivery (DHL / An Post International)
  • Estimated Delivery: 5 – 10 business days
  • Shipping Rate: Calculated at checkout

3. Secure Delivery & Transit Insurance

Given the high-value nature of luxury goods, every SassySacs shipment is:

  • Fully Tracked: You will receive real-time tracking links to monitor your parcel.
  • Signature Required: For security purposes, all packages require a signature upon delivery. We cannot deliver to P.O. Boxes or un-staffed drop boxes.
  • Insured Transit: Every package is fully insured while in transit until delivered and signed for.

4. Customs, Import Taxes & Duties (Non-EU Orders)

  • Orders Delivered Within the EU: No extra customs fees or import duties apply.
  • Orders Delivered Outside the EU (including UK, US, Worldwide): Orders shipped outside the European Union may be subject to import duties, taxes, and handling fees levied by the destination country's customs authority. These charges are the sole responsibility of the customer. SassySacs has no control over these fees and cannot predict their amount.

5. Delayed, Lost, or Damaged Items

In the rare event that your package is delayed, damaged, or lost in transit:

  • Please contact us immediately at shop.sassysacs@gmail.com with your order number.
  • If a package arrives visibly damaged or tampered with, please take photos of the outer box before opening it and contact us within 48 hours of delivery so we can lodge a claim with the courier.

6. Unclaimed Packages & Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. If a parcel is returned to us due to an incorrect address provided by the customer or failure to collect/sign for the parcel from the postal carrier, the cost of re-shipping the item will be borne by the customer.

Contact Us

If you have any questions regarding your shipment or need urgent delivery arrangements, reach out to us at shop.sassysacs@gmail.com.